Customer Service

Welcome to Airline International, "airlineintl.com." Where you will find unique gifts, fine pens, computer cases, electronics, leather goods, handbags and the latest luggage styles throughout our catalog.

Airline International Services

• Free Gift Wrapping
  Airlineintl.com will gladly gift wrap your purchase complimentary, please specify such upon placing your order. Due to shipping requirements it may not always be possible to include bows on all packages.
• Free Personalization
  Airlineintl.com has the capability to personalize most of our products. In fact, many of our luggage and leather products have a designated area designed to allow for a name or initial embossing. We have complete engraving capabilities allowing us to personalize clocks, pens, desk accessories and all types of gifts. Although we do provide this service at no additional cost with your purchase, personalized products are non-refundable.
• Luggage Repair
  Airlineintl.com, a division of Airline International Luggage, Inc., was founded in 1978. We began as a luggage and leather repair facility to the airline industry. Today we continue to offer a complete repair facility and are happy to offer service after the sale. If the repair is covered under the terms of a manufacturer warranty we will repair the damages at no cost, excluding freight and handling charges. Charges will apply for all repairs that are either normal wear and tear or do not fall under the terms and conditions of the manufacturer warranty. Upon sending in your repair, please include a daytime phone number, evening phone contact, fax number, or e-mail address so that we may contact you regarding possible repair charges.
• Special Requests
  If you don't find it at airlineintl.com be sure to ask for it. We'll do everything possible to find that special gift for you, our special customer.

Payment Methods

• Domestic Orders
  Airlineintl.com accepts American Express, Visa, MasterCard, Discover, Diners Club, and JCB, or wire transfers. We will also enclose a copy of your payment receipt along with the merchandise purchase, unless you request otherwise.
• International Orders
  Airlineintl.com accepts wire transfers only on orders outside of the United States. Please contact our customer service department at airlineintl1@earthlink.net for details. Airline International only includes fees for the merchandise, insurance, freight and handling. It is entirely the responsibility of our customers to pay for local taxes, duty, and brokerage fees if applicable. Refunds will exclude freight and handling.

Sales Tax

Airlineintl.com will charge all Texas residents current sales tax for online orders. If you are not a Texas resident it is your responsibility to pay "use tax" for your purchase. This can be done by contacting your local State Comptroller. Out-of-state purchases are not exempt from local sales taxes.

Exchanges & Refunds

Airlineintl.com would like to make your shopping experience easy and pleasurable. If for any reason you are not satisfied with your purchase, you may return the new and unused product within 30 days of purchase in the original packaging. There will be a restocking charge of ten percent (15%) of the invoice price for all returned merchandise other than defectives or shipping errors. Please include the copy of your original sales receipt to expedite the refund or exchange process. Note: We are unable to refund or exchange products that have been personalized. Shipping & Handling charges are non-refundable. Return freight charges are at the customer's expense. Please call 1-800-592-1234, if within the United States, or contact us by e-mail at "airlineintl1@earthlink.net" to arrange for a return authorization number and we will advise you how to proceed with your return.

***Please note that our hours of operation are Monday thru Friday from 8:00 am to 6:00 pm Mountain Standard Time. E-mails received and ordes placed after 6:00 pm on Friday will be processed on Monday morning.***

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